Terms of Service

1. Agreement

Using our site, booking service, or paying an invoice means you accept these Terms.

2. Who We Serve

Residential customers and light commercial by approval within our listed service areas.

3. Scheduling Windows

We offer arrival windows and aim to hit them. If traffic, weather, emergencies, or parts delays shift timing, we'll update you quickly.

4. Pricing & Payment

• Diagnostic: $75 per appliance visit; credited toward the repair when you approve our quote during/after diagnosis. If you decline, the diagnostic is the full charge.
• Estimates: Valid 30 days from issue.
• Payment due: Upon completion of each visit.
• Methods: credit/debit cards, cash, check, Venmo, Zelle, Apple Pay, Google Pay.
• Processor: We use Jobber Payments (and its underlying processors) to handle cards and digital wallets.
• If a balance remains after a visit, we may re‑attempt your card or invoice you; balances unpaid after 10 days may incur a reasonable late charge and could be sent to collections.

5. Parts, Special Orders & Cancellations

• Stocked parts may be installed the same day if you approve.
• Special‑order parts: 50% deposit; non‑cancelable once ordered. If the supplier accepts a return, a 25% restocking fee and shipping apply.
• Cancel/reschedule: Free with ≥24 hours' notice. Inside 24 hours we usually waive fees, but we reserve the right to charge a $49 late‑change/no‑show fee (rarely used).
• Access: An adult (18+) must be present; secure pets and provide a safe path. If the unit must be uninstalled/moved to access (stacked, built‑in, tight alcove), extra labor may apply—quoted up front.

6. Warranty (Summary)

90‑day parts & labor on the same failure we repaired. Exclusions: misuse/abuse, pest/rodent damage, flood/surge, acts of God, clogs/foreign objects, consumables (filters/bulbs), customer‑supplied parts (no part warranty; labor‑only 30 days), or work altered by another company. Sealed‑system refrigeration is the same 90‑day term. Full details in our Warranty page.

7. Photos & Records

You allow us to document model/serial tags, error codes, and work‑area photos for service records, warranty, training, and safety.

8. Reviews & User Content

If you post/send a review, you give us permission to display it with first name + city. You can withdraw consent by emailing service@trueprohome.com.

9. Independent Service

We're independent and not an authorized service center. Manufacturer warranties may have their own rules.

10. Disclaimers & Limitation of Liability

Service can surface pre‑existing issues (e.g., brittle hoses, corroded fittings). We're not liable for pre‑existing conditions or unrelated failures. To the fullest extent allowed by law, our total liability is capped at the greater of what you paid us in the last 6 months or $1,000. Nothing limits liability for gross negligence or willful misconduct. California law governs.

11. Dispute Resolution (Binding Arbitration; No Class Actions)

If we can't resolve a dispute informally within 30 days, it goes to binding arbitration under AAA or JAMS consumer rules (our election) in Los Angeles County, CA. No class or representative actions. Small‑claims court is still allowed. (TCPA + FCC rules govern texting consent and opt‑outs.)

12. Changes

We may update these Terms; the "Effective date" will show the latest version.