Privacy Policy
Effective date: September 22, 2025
At a glance
We collect the basics to book and complete your repair, plus analytics/ads to run the business. You can opt out of "sale" or "sharing" for cross‑context ads, and we honor Global Privacy Control (GPC) signals. You may access, correct, delete, and opt out of sale/share; we don't target kids.
Contents
1) Scope
This policy covers www.trueprohome.com and our booking/call/text flows.
2) Notice at Collection (what we collect & why)
Categories → Purpose examples
- Identifiers & Contact info (name, phone, email, address) → schedule, dispatch, warranty, receipts.
- Commercial info (appointments, invoices, services performed) → run the business, customer support, compliance.
- Payment info (last‑4 / tokens via Jobber Payments; we don't store full card numbers) → take deposits and payments.
- Communications (texts, emails, call recordings) → scheduling, quality assurance, training.
- Internet/Device data (IP, pages, cookies) via GA4/Clarity/Hotjar → site performance & analytics.
- Ad inferences (broad segments from Google/Meta/Microsoft) → marketing & measurement.
California requires businesses to disclose categories and purposes at or before collection.
4) Your privacy rights (California)
You may access, correct, delete, and opt out of sale/share; you may limit use of sensitive personal information (we don't intentionally collect it). We'll verify requests and respond within statutory timelines. How to exercise: email service@trueprohome.com, call 818‑600‑7748, or use Your Privacy Choices in our footer.
5) Data retention
- Customer/invoice records: 7 years
- Communications (email/SMS logs): 4 years
- Analytics/ads data: 26 months
7) Disclosures to service providers/contractors
We share data with vendors solely to operate our business (hosting, scheduling, payments, communications, analytics/ads) under contracts that limit use to our purposes. (The service provider/contractor model is part of California's privacy laws.)
8) Children
Our site is not for children under 13, and we don't knowingly collect their data.
9) Security
We implement reasonable security measures appropriate to the risk. (California requires "reasonable security.")
10) Shine the Light (Cal. Civ. Code §1798.83)
We do not share personal info with third parties for their own direct marketing. You may contact us to confirm.
11) Changes & contact
We'll update this policy as needed and post the new date.
Contact: service@trueprohome.com • 818‑600‑7748 • 18034 Ventura Blvd #2017, Encino, CA 91316