35 years of expertise.
Now on your phone.
Get a live video diagnosis from a veteran appliance technician. Know exactly what's wrong, what parts you need, and whether it's worth fixing — before you spend a dime.
Can't diagnose it? You don't pay. · Starting at $49 · Available 7 days a week
Sound familiar?
You want to fix it yourself.
You just need expert help.
You don't need someone to come to your house. You need someone who's fixed this exact problem 500 times to tell you what to do.
"I'm handy — just tell me what's wrong and I'll fix it"
You don't need a repair guy. You need a diagnosis and a parts list. We'll give you both in 15 minutes.
"Local repair wants $150 just to show up"
Get the same expert diagnosis for $49. If you're in SoCal and want us to fix it, the $49 is credited toward the repair.
"I got a $400 repair quote — is that legit?"
Get a second opinion for $49. We'll tell you if the quote is fair, inflated, or if you should replace instead.
"I need answers now, not in 5 days"
Book a session today. Most slots available same-day. 15 minutes and you'll know exactly what you're dealing with.
"I've watched 10 YouTube videos and I'm more confused"
YouTube can't see YOUR appliance. A live expert can diagnose in minutes what takes hours of googling.
"My tenant says the washer is broken — is it real?"
Triage rental property issues in 15 minutes without driving across town. Is it a repair or a reset button?
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
How it works
Expert answers in 3 steps
Book & pay online
Pick your tier, choose a time, pay securely. Takes 2 minutes.
Show us the appliance
Join from your phone. Point the camera. Our tech guides the diagnosis live.
Get your plan (or fix it live)
Diagnosis tier: get a written report emailed. Guided tier: fix it on the call with the tech watching.
What you get
More than a diagnosis — a plan
After your session, you'll have everything you need to fix it, hire someone, or replace it.
Live expert diagnosis
Face-to-face with a tech who's seen your exact problem hundreds of times
Written diagnosis report
Emailed after — what's wrong, in plain English
Parts list with prices
Exact part numbers and where to buy them
Repair-vs-replace advice
Honest recommendation from someone who doesn't profit either way
Cost estimate
What a local repair should cost so you don't get overcharged
DIY steps (Guided tier)
Real-time walkthrough as you do the repair yourself
Got a repair quote?
Get a second opinion.
A local company quoted you $400+. Is it fair? Is the repair even necessary? For $49, a 35-year veteran will tell you the truth — before you sign anything.
Get a Second Opinion — $49Compare your options
Why people choose video
| TruePro Video | Local Service Call | YouTube | |
|---|---|---|---|
| Cost | $49–$79 | $89–$150+ | Free* |
| Expert diagnosis | ✓ Named 35-yr veteran | ✓ Varies | ✗ Guessing |
| Speed | Same day | 3–5 day wait | Immediate |
| Parts list | ✓ With part numbers | Sometimes | ✗ |
| Honest repair-vs-replace | ✓ No conflict of interest | Often biased | ✗ |
| Written report | ✓ Emailed | Rarely | ✗ |
| Can guide your DIY repair | ✓ Guided tier | ✗ | Generic only |
| Money-back guarantee | ✓ | ✗ | N/A |
*YouTube is free but ordering the wrong part costs $50–$200+
Real results
What customers say
“Simon told me it was a $15 thermal fuse. I replaced it myself in 20 minutes. The local company wanted $280 for the same fix. Best $49 I've spent.”
Jake M.
Austin, TX — Dryer not heating
“He told me straight up — your compressor is going and the fridge is 14 years old. Don't put $600 into it. That honesty saved me from throwing good money after bad.”
Linda R.
Atlanta, GA — Refrigerator not cooling
“I manage 6 rentals. Tenant said the washer was broken. 15 minutes on video — it was an unbalanced load sensor. No repair needed. Saved me a $150 service call.”
James K.
Phoenix, AZ — Washer error code
“I was going to order a $180 control board. Simon showed me it was a loose wire harness. Fixed it myself for free. He walked me through the whole thing on video.”
Tom P.
Denver, CO — Dishwasher not starting
In Southern California? We'll come fix it.
If your video consult reveals a repair that needs hands-on work, TruePro offers same-day in-home service across LA, Orange County, and Ventura County. Your $49 video fee is credited toward the repair.
Learn about in-home repair →Browse by topic
Find your issue
By Appliance
By Symptom
By Situation
FAQ
Common questions
What do I need for the video call?+
A smartphone or computer with a camera. No app to download — you get a link to join. Point your camera at the appliance and we guide you from there.
Who will I talk to?+
Simon Kagan or a senior member of his team. Simon has 35+ years of hands-on experience and has personally diagnosed over 50,000 appliances. No random contractors — only veteran techs.
What if 15 minutes isn't enough?+
You can extend in 15-minute increments for $29 each. Most diagnosis calls wrap up well within 15 minutes. Guided repair sessions (30 min) handle most common repairs — extend if needed.
What if you can't diagnose it over video?+
You don't pay. If the issue requires physical testing we can't do remotely, we'll tell you upfront and recommend what to ask a local technician to check.
Will you try to sell me a repair?+
We only do in-home repairs in Southern California. If you're outside SoCal, we have nothing to sell you. You'll get an unbiased diagnosis and honest advice, period.
Is this a second opinion service too?+
Absolutely. If you got a quote from a local company and want to verify before spending $400+, a $49 video consult with a 35-year veteran is the smartest $49 you'll spend.
I'm in SoCal — video or in-home?+
If you want to know what's wrong before committing, start with video ($49). Want someone to just fix it? Book in-home directly — the diagnostic is free when you approve the repair. Either way, if you do video first, your $49 is credited toward in-home repair.
Stop guessing. Get answers.
Starting at $49. Expert diagnosis, parts list, repair plan — from a 35-year veteran, on your phone. Can't diagnose it? You don't pay.
Book My Consultation →