Washer Leaking? Let's Find the Source.
The location and timing of the leak tells us everything. We'll identify the cause on a 15-minute video call.
What could be causing it
Damaged door boot seal
May need a proFront-loader door seals crack and tear over time. We'll inspect yours on camera.
Typical cost: $100–$250
Loose hose connections
Often a simple fixInlet and drain hoses can loosen over time. Quick visual check and tighten on the call.
Typical cost: $0 (DIY)
Failed water inlet valve
May need a proIf it leaks when filling, the inlet valve may be dripping. We'll check during the fill cycle.
Typical cost: $80–$150
Oversudsing
Often a simple fixUsing non-HE detergent in an HE machine causes excessive suds that leak from the door.
Typical cost: $0 (switch detergent)
Cracked tub or pump seal
May need a proInternal leaks from the tub or pump are less common but more serious. We'll look for signs.
Typical cost: $150–$350
Why video diagnosis works for this
Leak diagnosis is all about location. Where the water appears (front, back, underneath) and when (during fill, wash, drain) tells us the cause. Video lets us see both.
What you'll get
- Identification of the leak source
- Severity assessment (minor vs. urgent)
- Parts list if replacement is needed
- DIY repair instructions when applicable
- Written report emailed to you
What happens after your call
It's a hose or detergent issue
We'll fix it on the spot. Tightening hoses or switching detergent solves many washer leaks.
It's the door seal
Boot seals can be replaced DIY on some models. We'll tell you if yours is one of them.
It's internal
Tub and pump seal leaks need professional repair. We'll give you a cost estimate and recommendation.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
Where is the water coming from?+
We'll help you figure that out on the call. The location and timing of the leak are the two biggest clues.
Is a leaking washer an emergency?+
It can be. Water damage adds up fast. Turn off the water supply to the washer and book the earliest available slot.
What if you can't diagnose it?+
Leak location and timing are highly diagnostic — front vs. back, during fill vs. drain. We pinpoint most leaks on video. If we can't, full refund.
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Need in-home repair?
In SoCal? Your $49 video fee is credited toward an in-home repair.
Learn about in-home service