Dishes Still Dirty? Let's Find Out Why.
A dishwasher that runs but doesn't clean has a specific cause. We'll diagnose it in 15 minutes on video.
What could be causing it
Clogged spray arms
Often a simple fixMineral deposits and food particles block the spray holes. We'll have you check them on camera.
Typical cost: $0 (DIY)
Low water temperature
Often a simple fixIf your hot water isn't reaching 120°F, dishes won't clean properly. Quick temperature check on the call.
Typical cost: $0 (DIY)
Faulty water inlet valve
May need a proIf the dishwasher isn't filling with enough water, nothing gets clean. We'll check the fill cycle.
Typical cost: $80–$150
Worn wash pump
May need a proOver time, the pump can lose pressure. We'll listen for abnormal pump sounds during the cycle.
Typical cost: $150–$300
Hard water buildup
Often a simple fixMineral deposits coat everything — dishes, spray arms, and the interior. We'll assess the severity on video.
Typical cost: $10–$30 (cleaner)
Why video diagnosis works for this
Cleaning issues are very visual. We can check spray arm condition, water level during fill, detergent dispenser operation, and interior buildup — all on camera.
What you'll get
- Diagnosis of why dishes aren't getting clean
- Spray arm inspection and cleaning guidance
- Water temperature and detergent recommendations
- Parts list if anything needs replacing
- Written report emailed to you
What happens after your call
It's maintenance-related
Clogged spray arms and hard water buildup are fixable during the call. We'll show you how to clean everything.
It's a water supply issue
We'll check your water temperature and inlet valve, then recommend next steps.
The pump is wearing out
We'll give you an honest cost estimate and help you decide whether to repair or replace.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
Should I pre-rinse my dishes?+
Actually, no. Modern detergents need food particles to work effectively. Just scrape off large pieces.
Could it be the detergent?+
Possibly. We'll assess whether the issue is mechanical or usage-related and recommend the right detergent for your water type.
What if you can't diagnose it?+
Cleaning problems are usually spray arms, water temperature, or detergent — all checkable on video. If we can't find the cause, full refund.
Need in-home repair?
In SoCal? Your $49 video fee is credited toward an in-home repair.
Learn about in-home service