Get Your Refrigerator Diagnosed on Video
Simon's team will identify the problem, tell you the parts you need, and whether it's worth fixing — all in a 15-minute video call.
Common problems we diagnose
Not cooling properly
May need a proThe most common refrigerator complaint. Could be a failed compressor, dirty condenser coils, faulty thermostat, or blocked air vents. On video, we can walk you through checking each one.
Typical cost: $150–$500
Ice maker not working
Often a simple fixFrozen water line, faulty water inlet valve, or defective ice maker module. We'll help you identify which component is the culprit.
Typical cost: $100–$350
Leaking water
Often a simple fixOften a clogged defrost drain or cracked water line. We'll have you check the drain and inspect connections during the video call.
Typical cost: $100–$300
Strange noises
May need a proBuzzing, clicking, or rattling usually points to the evaporator fan, compressor, or a loose drain pan. We'll listen and diagnose on the call.
Typical cost: $100–$400
Frost buildup in freezer
May need a proExcessive frost usually means a defrost system failure — heater, timer, or thermostat. Video diagnosis helps isolate the exact part.
Typical cost: $150–$400
Why video diagnosis works for this
Refrigerator issues are surprisingly visual. We can see frost patterns, check condenser coils, listen to compressor sounds, and read error codes — all through your phone camera. In 15 minutes, we usually know exactly what's wrong.
What you'll get
- Specific diagnosis of your refrigerator issue
- Parts list with part numbers and estimated prices
- Fix-vs-replace recommendation based on your model's age
- Step-by-step repair instructions if it's a DIY fix
- Written report emailed after the call
What happens after your call
It's a simple fix
We'll send you the part number and a repair guide. Many refrigerator fixes — like replacing a thermostat or cleaning coils — are doable with basic tools.
It needs a pro
We'll give you an honest cost estimate. If you're in SoCal, your $49 fee is credited toward our in-home repair service.
It's not worth fixing
We'll tell you straight. If a compressor replacement on a 12-year-old fridge costs more than a new one, we'll say so.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
Can you really diagnose a refrigerator over video?+
Yes. About 80% of refrigerator issues can be identified visually or by sound. We'll guide you through checking key components with your phone camera.
What if the problem is internal?+
Even internal issues leave external clues — frost patterns, sounds, error codes, temperature readings. If we need more info, we'll tell you exactly what to check.
How do I find my model number?+
Usually on a sticker inside the fridge door or on the side wall. We can help you locate it during the call if needed.
What if you can't diagnose it?+
In 35 years, we've identified the issue on over 90% of video calls. Refrigerator problems almost always leave visible or audible clues. But if we can't identify yours, you get a full refund.
Related Issues
Related Guides
Related Error Codes
Need in-home repair?
In SoCal? Your $49 video fee is credited toward an in-home repair.
Learn about in-home service