Fridge Not Cooling? Let's Figure Out Why.
Most "not cooling" problems have a specific, fixable cause. We'll identify yours in a 15-minute video call.
What could be causing it
Dirty condenser coils
Often a simple fixDust-clogged coils underneath or behind the fridge are the #1 cause of cooling issues. We'll have you check them on camera.
Typical cost: $0 (DIY)
Faulty thermostat
Often a simple fixIf the thermostat isn't reading temperature correctly, the compressor won't run enough. We can test this on the call.
Typical cost: $100–$200
Failed compressor
May need a proIf the compressor is clicking or not running at all, it may need replacement. We'll listen for the telltale signs.
Typical cost: $400–$700
Blocked air vents
Often a simple fixFood blocking the vents between freezer and fridge compartments is surprisingly common. Quick visual check on video.
Typical cost: $0 (DIY)
Refrigerant leak
May need a proOily residue or a hissing sound can indicate a refrigerant leak. This requires a certified technician.
Typical cost: $200–$500
Evaporator fan failure
May need a proIf you hear the compressor but no air is circulating, the evaporator fan may be frozen or failed.
Typical cost: $100–$250
Why video diagnosis works for this
A fridge that runs but doesn't cool has a limited set of possible causes, and most leave visible or audible clues. We'll check your coils, listen to the compressor, verify airflow, and read any error codes — all in 15 minutes.
What you'll get
- Identification of why your fridge isn't cooling
- Parts needed (if any) with part numbers
- DIY repair steps if applicable
- Fix-vs-replace recommendation based on your model's age and repair cost
- Written report emailed to you
What happens after your call
It's dirty coils
We'll walk you through cleaning them right on the call. This is a 15-minute fix that solves about 25% of not-cooling complaints.
It's a failed part
We'll tell you the exact part number and whether it's a DIY-friendly repair or needs a technician.
The compressor is going
We'll be honest about the cost. If your fridge is 10+ years old, a $600 compressor repair rarely makes sense.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
My fridge is running but not cold — is it dead?+
Probably not. A running compressor is a good sign. The issue is usually coils, airflow, or a thermostat — all diagnosable on video.
How long do I have before my food goes bad?+
A closed fridge keeps food safe for about 4 hours. Keep the door closed and book the earliest available slot.
Could it just need a recharge?+
Fridges are sealed systems and don't need recharging like A/C units. If refrigerant is low, there's a leak that needs repair.
What if you can't figure it out?+
'Not cooling' is one of the most diagnosable problems — coils, thermostat, compressor, and airflow all have clear indicators. If we can't nail it down, full refund.
Related Issues
Related Guides
Related Error Codes
Need in-home repair?
In SoCal? Your $49 video fee is credited toward an in-home repair.
Learn about in-home service