Dishwasher Not Draining? Let's Clear It Up.
Standing water at the bottom of your dishwasher usually has a simple fix. We'll identify it on video.
What could be causing it
Clogged drain filter
Often a simple fixFood debris in the sump filter is the #1 cause. We'll show you how to find and clean it on camera.
Typical cost: $0 (DIY)
Blocked air gap
Often a simple fixThat little chrome cap on your sink? If it's clogged, your dishwasher can't drain. Quick fix.
Typical cost: $0 (DIY)
Garbage disposal knockout plug
Often a simple fixIf you recently installed a disposal, the knockout plug may still be in place, blocking the drain.
Typical cost: $0 (DIY)
Kinked drain hose
Often a simple fixThe hose running from dishwasher to disposal can kink under the sink. Visual check on video.
Typical cost: $0 (DIY)
Failed drain pump
May need a proIf the pump motor doesn't run during the drain cycle, it needs replacement.
Typical cost: $100–$250
Why video diagnosis works for this
Dishwasher drainage issues are the easiest to diagnose on video. We can check the filter, air gap, drain hose, and disposal connection — and we often solve it during the call.
What you'll get
- Identification of the drainage blockage or failure
- Step-by-step cleaning instructions
- Prevention tips to avoid future clogs
- Parts list if a component needs replacement
- Written report emailed to you
What happens after your call
It's a clogged filter
We'll have you clean it during the call. It's a 5-minute fix you can do every month going forward.
It's the air gap or hose
Both are quick fixes. We'll walk you through it step by step.
The drain pump has failed
We'll give you the part number and cost estimate for professional replacement.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
Is it safe to run the dishwasher if it didn't drain?+
No. The old water can back up and overflow. Bail it out first, then book a diagnosis call.
Could it be related to my garbage disposal?+
Absolutely. A clogged disposal or missing knockout plug is a common cause. We check this first on every drainage call.
What if you can't diagnose it?+
Dishwasher drainage has a very short list of causes — filter, air gap, hose, disposal connection, or pump. We solve most of these during the call. If not, full refund.
Need in-home repair?
In SoCal? Your $49 video fee is credited toward an in-home repair.
Learn about in-home service