Virtual appliance repair
from a 35-year expert.
A veteran technician diagnoses your broken appliance over live video chat. Know exactly what's wrong, what parts to order, and whether it's worth repairing — without waiting days for a service call.
Can't diagnose it? You don't pay. · Starting at $49 · Available 7 days a week
What is virtual appliance repair?
Virtual appliance repair connects you with an expert technician over live video chat. Instead of waiting 3–5 days for someone to show up and charge $150 just to look at your appliance, you get an expert diagnosis from your phone — same day, for $49.
Your technician watches as you point your camera at the appliance, guides you through simple tests, reads error codes, and identifies the problem. You walk away with a written diagnosis, exact part numbers, and a clear recommendation on whether to repair or replace.
All major appliances
What we can diagnose virtually
Refrigerator
Not cooling, ice buildup, noisy compressor, leaking water
Washer
Not spinning, won't drain, leaking, error codes
Dryer
Not heating, takes too long, noisy, won't start
Dishwasher
Not cleaning, won't drain, leaking, error codes
Oven & Range
Won't heat, uneven cooking, igniter problems, error codes
Microwave
Not heating, sparking, turntable issues, display errors
How it works
Virtual repair in 3 steps
Book online
Choose your tier, pick a time, and tell us about the issue. Your tech reviews it before the call so no time is wasted.
Show us the appliance
Join the video chat from your phone. Point your camera at the appliance — our tech guides the diagnosis live.
Get your repair plan
Receive a written diagnosis, parts list with prices, and honest fix-vs-replace advice. Guided tier? Fix it on the call.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
Compare
Virtual vs. in-person
| Virtual Repair | In-Person Visit | |
|---|---|---|
| Cost | $49–$79 | $89–$150+ (just the visit) |
| Wait time | Same-day slots available | 3–5 day wait typical |
| Expert level | 35-year veteran | Varies by company |
| Written report | Included (emailed) | Rarely provided |
| Parts list | Exact part numbers + prices | Sometimes |
| No-diagnosis guarantee | Full refund if we can't diagnose | You still pay the visit fee |
FAQ
Common questions
What is virtual appliance repair?+
Virtual appliance repair is a live video chat session where a veteran technician diagnoses your broken appliance remotely. You point your phone camera at the appliance, and the tech identifies the problem, tells you what parts you need, and gives you honest fix-vs-replace advice — all without anyone coming to your home.
Can you really fix an appliance virtually?+
We diagnose virtually. About 40% of issues have a simple fix the homeowner can do themselves with guidance — a clogged filter, a tripped thermal fuse, a loose wire harness. For those, our Guided Repair tier ($79) walks you through the fix live. For issues requiring professional hands-on work, we give you a complete repair plan so you know exactly what to tell your local tech.
What appliances can be diagnosed virtually?+
Refrigerators, washers, dryers, dishwashers, ovens, ranges, and microwaves — any brand, any model. Our tech has personally diagnosed over 50,000 appliances across every major brand.
How does virtual repair compare to a local service call?+
A local service call typically costs $89–$150+ just for the visit, with a 3–5 day wait. Virtual diagnosis is $49, available same-day, and includes a written report with parts list. If you're in SoCal and want in-home repair after, your $49 is credited toward the job.
Is virtual appliance repair available in my state?+
Yes — virtual appliance repair is available in all 50 states. All you need is a smartphone or computer with a camera and an internet connection. No app to download.
Stop guessing. Get answers.
$49 for a virtual appliance repair diagnosis from a 35-year veteran. Parts list, repair plan, honest advice — via video chat. Can't diagnose it? You don't pay.
Book Virtual Repair — $49 →