Appliance repair by video chat
with a 35-year expert.
Point your phone camera at the broken appliance. A veteran technician watches live, identifies the problem, and tells you exactly what to do — all over a simple video chat.
Can't diagnose it? You don't pay. · Starting at $49 · 7 days a week
The experience
How the video chat works
No app to download
You get a simple link. Click it at your appointment time and you're connected instantly — from any phone, tablet, or computer with a camera.
Point your camera
Your tech tells you exactly where to point. Model number label, problem area, error code display — they guide you through it.
Real-time guidance
The tech watches live, asks questions, and may have you perform simple checks — open a panel, press a button, listen for sounds. It's like having a 35-year veteran standing next to you.
Get your answer
Within 15 minutes you'll know what's wrong, what part you need, and whether it's worth repairing. Everything is documented in a written report emailed after the call.
What we solve
Common issues solved by video chat
Compare
Video chat vs. text-based help
Sites like JustAnswer and forums rely on text descriptions. Video chat lets the expert actually see your appliance.
| Text/Forum | TruePro Video Chat | |
|---|---|---|
| See the actual appliance | No — you describe the problem in words | Yes — tech watches live |
| Expert level | Anonymous, unknown experience | Named 35-year veteran |
| Diagnosis accuracy | Guesswork based on description | Visual confirmation in real time |
| Parts identification | Generic suggestions | Exact part numbers from the model label |
| Can guide your repair | Written instructions only | Live walkthrough (Guided tier) |
| Response time | Hours to days for replies | Instant — it's a live call |
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
Video chat questions
Do I need to download an app for the video chat?+
No. You receive a link via email and text. Click it at your appointment time and you're connected. Works on any modern smartphone, tablet, or computer with a camera — no downloads, no accounts to create.
What if my internet connection is slow?+
The video chat works on standard cellular data (4G/LTE or better). You don't need blazing-fast internet. If the video is choppy, the tech can still guide you effectively — they just need to see the appliance, not stream in 4K.
Can you see my appliance clearly enough on video chat?+
Yes. Your phone camera is more than enough. The tech will tell you exactly where to point it — model number label, control panel, error code display, or the problem area. If needed, they'll ask you to use your phone's flashlight for darker areas.
What happens during the video chat session?+
The tech introduces themselves, reviews your issue (from the questionnaire you filled out during booking), then guides you through a visual inspection. They'll identify the problem, explain it in plain English, and give you a repair plan with specific parts and costs. Everything is documented in a written report emailed after.
Can you guide me through a repair on video chat?+
Yes — that's our Guided Repair tier ($79, 30 minutes). The tech watches live as you perform the repair, telling you exactly what to do step-by-step. About 40% of common issues have a homeowner-doable fix. If yours doesn't, the Diagnosis tier ($49) gives you everything you need to hire a local tech confidently.
See the problem. Fix the problem.
$49 for an appliance repair video chat with a 35-year veteran. Expert diagnosis, parts list, repair plan. Can't diagnose it? You don't pay.
Start Video Chat — $49 →