Online appliance repair help
from an expert who's fixed 50,000+.
Skip the wait. Skip the $150 service call. Get your appliance diagnosed by a veteran technician online — and know exactly what's wrong before you spend a dime.
Can't diagnose it? You don't pay. · Starting at $49 · 7 days a week
Why online appliance repair works
Most appliance problems don't need someone standing in your kitchen. An experienced technician can identify a failed compressor, a clogged drain pump, or a bad heating element just by seeing it on video and asking the right questions.
Online repair eliminates the biggest pain points: the 3–5 day wait, the expensive diagnostic fee, and the pressure to approve a repair on the spot. You get expert answers on your schedule, at a fraction of the cost, with zero obligation.
Who it's for
Who uses online appliance repair?
The DIYer
You're handy. You just need an expert to confirm the diagnosis and tell you which part to order. Online repair gives you the answers without the $150 service call.
The Landlord
Tenant says something's broken. Triage it in 15 minutes from wherever you are — without driving across town. Know if it's a real repair or a reset button.
The Rural Homeowner
Local repair companies are hours away or booked for weeks. Online diagnosis gets you expert answers today, from anywhere with cell service.
The Second-Opinion Seeker
A local company quoted $400+. Is it legit? For $49, a 35-year veteran tells you if the quote is fair, inflated, or if you should replace instead.
What you get
More than a diagnosis — a complete plan
- Expert diagnosis from a 35-year veteran — live, face-to-face
- Written diagnosis report emailed after the session
- Parts list with exact part numbers and where to buy
- Repair-vs-replace recommendation with no conflict of interest
- Cost estimate so you know what a local repair should charge
- DIY walkthrough (Guided tier) — fix it on the call with the tech watching
Real results
What online repair customers say
“Simon told me it was a $15 thermal fuse. I replaced it myself in 20 minutes. The local company wanted $280 for the same fix. Best $49 I've spent.”
Jake M.
Austin, TX — Dryer not heating
“I manage 6 rentals. Tenant said the washer was broken. 15 minutes on video — it was an unbalanced load sensor. No repair needed. Saved me a $150 service call.”
James K.
Phoenix, AZ — Washer error code
“I was going to order a $180 control board. Simon showed me it was a loose wire harness. Fixed it myself for free. He walked me through the whole thing on video.”
Tom P.
Denver, CO — Dishwasher not starting
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
Common questions
How does online appliance repair work?+
You book a session, join a video chat from your phone, and point the camera at your broken appliance. A 35-year veteran technician guides the diagnosis live — identifying the problem, telling you what parts you need, and giving you honest fix-vs-replace advice. No app to download, no in-home visit needed.
What do I need for an online repair session?+
A smartphone or computer with a camera and an internet connection. That's it. You'll receive a link to join — no app downloads or special software. Just click the link at your appointment time.
Is online appliance repair as accurate as in-person?+
For diagnosis, yes. About 90% of common appliance problems can be accurately identified over video by an experienced technician. For the other 10% that require physical testing we can't do remotely, we tell you upfront and you don't pay.
Can you fix my appliance online or just diagnose it?+
Our Guided Repair tier ($79, 30 min) walks you through the fix live. About 40% of issues have a homeowner-doable fix — a clogged filter, tripped fuse, loose connection. For repairs needing professional hands-on work, we give you a complete plan so your local tech knows exactly what to do.
How quickly can I book an online session?+
Same-day sessions are often available. We're open 7 days a week. Book online and you'll get confirmation immediately with a link to join your video session.
Expert answers. Online. Today.
$49 for online appliance repair help from a 35-year veteran. Diagnosis, parts list, repair plan — via video chat. Can't diagnose it? You don't pay.
Book Online Diagnosis — $49 →