Samsung Refrigerator Error Code 14E: Secondary Ice Maker Sensor Failure
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What Error Code 14E Means
Error code 14E indicates the secondary ice maker sensor has failed. Samsung refrigerators with dual ice makers (one in the door, one in the freezer compartment) use separate sensor circuits. The 14E code specifically targets the secondary unit. The ice maker tied to this sensor stops producing ice. On newer Samsung models, the display reads 14C.
Common Causes
Failed secondary ice maker thermistor
The temperature sensor in the secondary ice maker has an open or shorted circuit. This is the same type of failure as the 8E code but on the second ice maker unit.
Frozen water line to the secondary ice maker
A frozen fill tube starves the secondary ice maker of water. The resulting temperature readings go out of range and trigger the sensor fault.
Wiring fault between ice makers
The wire harness connecting the secondary ice maker sensor to the main board runs through the freezer compartment. Ice damage or vibration breaks the conductor.
Main board communication error
The control board's input for the secondary sensor is damaged. The board cannot read the sensor signal even when the sensor itself is functional.
How to Fix It
- 1
Power cycle and reset the ice maker
Unplug the fridge for 60 seconds. Plug it back in. Locate the secondary ice maker's reset button (typically on the side or bottom of the unit inside the freezer). Press and hold it for 10 seconds until you hear a chime or click. Wait 15 minutes to see if the 14E code clears.
Unplug the unit before working around ice maker components.
- 2
Check for ice jams and frozen fill tube
Remove the ice bucket from the secondary ice maker. Inspect the fill tube (the small tube that delivers water to the ice tray) for ice blockage. If frozen, use a turkey baster filled with warm water to thaw the tube. Clear any ice chunks from around the tray and ejector arms.
- 3
Inspect wiring from the secondary ice maker
Trace the wire harness from the secondary ice maker to where it connects to the main wiring loom inside the freezer. Look for cracked insulation, broken wires, or loose connectors. Reseat all connectors firmly. If any wire is visibly damaged, it needs repair or harness replacement.
- 4
Test the secondary thermistor
Remove the secondary ice maker unit (1-2 Phillips screws, one wire connector). Locate the thermistor leads. Disconnect and measure resistance with a multimeter on the 20k-ohm scale. At room temperature (77 degrees F), expect approximately 5 kOhms. An OL or 0-ohm reading confirms a dead sensor.
Confirm the fridge is unplugged before removing the ice maker unit.
- 5
Replace the sensor or assembly
If the sensor is integrated into the ice maker assembly (common on Samsung models), replace the entire unit. Use the part number from your model's data plate. Mount the new assembly, reconnect the harness, replace the ice bucket, and plug in the fridge. Run a test cycle by holding the ice maker test button for 10 seconds.
When to Call a Professional
Call a technician if the 14E code returns after sensor and ice maker replacement, if the wiring harness inside the freezer wall is damaged, or if you suspect a main board issue. TruePro's $59 diagnostic fee gets credited toward the repair. All repairs include a 90-day warranty on parts and labor (CA License #51112). Service areas include LA County, Orange County, and Ventura County with same-day availability. Call 877-378-3111.
Estimated Repair Cost
| Option | Estimated Cost |
|---|---|
| DIY (parts only) | $30 - $130 |
| Professional repair | $200 - $450 |
A standalone sensor runs $30-$50. A full secondary ice maker assembly costs $80-$130. Professional repair includes the $59 diagnostic (credited to repair), parts, and labor at LA-area rates.
See full refrigerator repair cost breakdown βSamsung Refrigerator 14E β FAQ
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