Washer Won't Drain? Let's Fix That.
Standing water in your washer usually means a clog or pump issue. We'll identify it on a 15-minute video call.
What could be causing it
Clogged drain pump filter
Often a simple fixThe most common cause. Front-loaders have a cleanable filter behind the access panel. We'll walk you through it.
Typical cost: $0 (DIY)
Kinked drain hose
Often a simple fixA hose that's been pushed against the wall can kink and prevent drainage. Quick visual check on video.
Typical cost: $0 (DIY)
Failed drain pump motor
May need a proIf the pump hums but doesn't move water, the motor may have failed. We'll listen for it on the call.
Typical cost: $125–$250
Small items blocking the pump
Often a simple fixCoins, socks, and underwire from bras are notorious for jamming drain pumps.
Typical cost: $0–$100
Drain hose height issue
Often a simple fixIf the drain hose is too low, water siphons back into the tub. We'll check your setup on camera.
Typical cost: $0 (DIY)
Why video diagnosis works for this
Drainage issues are perfect for video diagnosis. We can see the drain filter, check hose routing, listen to the pump, and verify drain height — all through your phone camera.
What you'll get
- Identification of the drainage blockage or failure
- Step-by-step instructions to clear clogs
- Parts list if a component needs replacement
- Prevention tips to avoid future clogs
- Written report emailed to you
What happens after your call
It's a clogged filter
We'll walk you through cleaning it right on the call. Takes about 10 minutes and requires no tools.
It's a pump or hose issue
We'll identify the exact problem and whether it's a DIY fix or needs professional repair.
It keeps happening
We'll check for root causes like improper drain height or detergent buildup and give you prevention tips.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
There's standing water in my washer — what do I do?+
Don't open the door on a front-loader. Check the drain filter first (access panel at the bottom). We'll guide you through it on the call.
Can I bail out the water first?+
Yes. Use towels and a shallow pan at the drain filter. We'll show you the safest way to drain it during the call.
What if you can't diagnose it?+
Drainage issues are among the easiest to solve remotely — the filter, hose, and pump are all checkable on video. If we can't find the blockage, full refund.
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Need in-home repair?
In SoCal? Your $49 video fee is credited toward an in-home repair.
Learn about in-home service