Get Your Washer Diagnosed on Video
Whether it's not spinning, not draining, or leaking — Simon's team will identify the problem in a 15-minute video call.
Common problems we diagnose
Not spinning
May need a proCould be a worn drive belt, failed motor coupling, or defective lid switch. We'll guide you through checking each one on video.
Typical cost: $150–$400
Won't drain
Often a simple fixUsually a clogged drain pump filter, kinked hose, or failed pump motor. Front-loaders have an access panel we can check on camera.
Typical cost: $125–$350
Leaking water
Often a simple fixOften a damaged door boot seal or loose hose connection. We can spot most leak sources on the video call.
Typical cost: $100–$350
Won't start
May need a proFaulty door latch, tripped thermal fuse, or bad control board. We'll walk you through the diagnostic steps.
Typical cost: $100–$300
Loud noises during cycle
May need a proWorn drum bearings, loose shock absorbers, or a foreign object in the drum. The sound alone often tells us what's wrong.
Typical cost: $150–$450
Why video diagnosis works for this
Washer problems are often easy to diagnose visually and by sound. We can check error codes on your display, inspect door seals, look at drain filters, and listen to the motor — all through your phone camera.
What you'll get
- Specific diagnosis of your washer issue
- Parts list with part numbers and prices
- Fix-vs-replace recommendation
- DIY repair instructions when applicable
- Written report emailed after the call
What happens after your call
It's a simple fix
Things like clogged drain filters, kinked hoses, and unbalanced loads are easy DIY fixes. We'll walk you through it.
It needs a pro
Bearing replacements and motor issues need professional tools. In SoCal, your $49 is credited toward our in-home repair.
It's not worth fixing
If the repair cost exceeds 50% of a replacement, we'll recommend upgrading and help you pick a reliable model.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
Can you diagnose a washer over video?+
Absolutely. Error codes, sounds, leak locations, and visual inspection cover about 85% of washer issues.
My washer shows an error code — can you help?+
Yes. Tell us the code during the call and we'll explain exactly what it means and what to do about it.
What if it's a front-loader?+
Front-loaders actually have more externally visible components. The drain pump filter, door boot seal, and dispenser are all easy to inspect on video.
What if you can't diagnose it?+
Washers are one of the easiest appliances to diagnose remotely — error codes, sounds, and visual checks cover the vast majority of issues. If we can't identify yours, full refund.
Related Guides
Related Error Codes
Need in-home repair?
In SoCal? Your $49 video fee is credited toward an in-home repair.
Learn about in-home service