Think That Quote Is Too High? Get a Second Opinion.
A 15-minute video call with a 35-year expert can save you hundreds. We'll tell you if the diagnosis is right and the price is fair.
Common problems we diagnose
The diagnosis might be wrong
May need a proMisdiagnosis is common in appliance repair. A wrong diagnosis means you pay for a part that doesn't fix the problem.
The repair might be overpriced
May need a proRepair companies often bundle unnecessary work. We'll tell you what's actually needed and what a fair price looks like.
You might not need a repair at all
Often a simple fixSome issues have simple fixes that don't require parts or labor. A $300 quote might really be a $0 fix.
The appliance might not be worth fixing
May need a proIf the repair costs more than 50% of replacement value, it usually makes sense to buy new. We'll run the numbers.
You want to understand the issue
Often a simple fixRepair techs don't always explain what's wrong. We'll make sure you understand the problem and your options.
Why video diagnosis works
A second opinion over video is fast, affordable, and unbiased. We don't sell parts or repair services (outside SoCal), so our only incentive is to give you the right answer.
What you'll get
- Assessment of the original diagnosis
- Fair price range for the recommended repair
- Alternative repair options if applicable
- Fix-vs-replace analysis
- Written report you can compare against the original quote
What happens after your call
The original quote is fair
We'll confirm the diagnosis and price range so you can proceed with confidence.
You're being overcharged
We'll tell you what a fair price looks like and which parts of the quote are inflated.
The diagnosis is wrong
This happens more often than you'd think. We'll give you the correct diagnosis and save you from paying for the wrong repair.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
How can you give a second opinion without being here?+
We'll ask you to describe the symptoms, show us the appliance on camera, and share the original quote. Combined with 35 years of experience, that's usually enough.
Is this really unbiased?+
Yes. Outside of SoCal, we have no repair team to upsell. Our only product is the honest truth about your appliance.
What if you agree with the original quote?+
Then you have peace of mind. $49 for confidence that you're not being overcharged is a good deal.
What if you disagree with the original tech?+
We'll explain why, give you our diagnosis, and provide a fair price range. You can share our written report with the original company.
What if you can't assess it?+
Full refund. If we can't provide a meaningful second opinion, you don't pay.
Need in-home repair?
In SoCal? Your $49 video fee is credited toward an in-home repair.
Learn about in-home service