Manage Properties? Diagnose Before You Dispatch.
Stop paying $150+ for a tech to tell you what's wrong. A $49 video diagnosis gives you the answer before you send anyone out.
Common problems we diagnose
Tenant reports an issue
Often a simple fixBefore sending a repair tech, get a video diagnosis. Have your tenant join the call with their phone — we'll assess the situation remotely.
You need a cost estimate
May need a proKnow exactly what's wrong and what it should cost before calling a repair company. No more surprise invoices.
You want to check if it's tenant-caused
Often a simple fixSometimes damage is caused by misuse, not normal wear. A video diagnosis can help document the issue.
You manage multiple properties
Often a simple fixVolume pricing available. One video diagnosis per property can save you thousands in unnecessary service calls.
Your repair tech is quoting high
May need a proGet a second opinion before approving a big repair. Our written report gives you leverage.
Why video diagnosis works
As a landlord, you need information before you spend money. A $49 video call gives you a diagnosis, cost estimate, and written report — everything you need to make an informed decision about repairs.
What you'll get
- Professional diagnosis of the reported issue
- Written report suitable for property records
- Cost estimate for repair or replacement
- Fix-vs-replace recommendation
- Documentation for insurance or tenant disputes
What happens after your call
It's a minor issue
We'll tell the tenant how to fix it or confirm it's safe to wait. No need to dispatch a tech.
It needs professional repair
You'll have a diagnosis and fair price range before you call anyone. No more surprise invoices.
The appliance needs replacing
We'll give you a clear recommendation with cost analysis, so you can plan and budget accordingly.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
Can my tenant do the video call?+
Yes. Have them book the call and point the camera at the appliance. We'll handle the rest. You get the written report afterward.
Do you offer volume pricing for multiple properties?+
Yes. Contact us for a property management plan. We offer discounted rates for recurring diagnostics.
Can I use the report for insurance claims?+
Our written report includes the diagnosis, probable cause, and cost estimate — all useful for insurance documentation.
What if the tenant is exaggerating?+
We'll see the appliance ourselves on video. Our report is an objective assessment of the actual condition.
What if you can't diagnose it remotely?+
Full refund. If we can't give you a useful diagnosis over video, you don't pay.
Need in-home repair?
In SoCal? Your $49 video fee is credited toward an in-home repair.
Learn about in-home service