Get Your Dishwasher Diagnosed on Video
Not draining? Dishes coming out dirty? Simon's team will diagnose it in a 15-minute video call.
Common problems we diagnose
Not draining
Often a simple fixUsually a clogged drain filter, blocked air gap, or failed drain pump. We'll have you check the filter and sump area on camera.
Typical cost: $100–$300
Not cleaning properly
Often a simple fixClogged spray arms, low water temperature, or a worn wash pump. We can diagnose most cleaning issues visually.
Typical cost: $100–$350
Leaking
Often a simple fixOften a damaged door gasket, loose hose, or wrong detergent. We'll identify the leak source on the video call.
Typical cost: $100–$350
Won't start
May need a proFaulty door latch, failed control panel, or tripped thermal fuse. We'll walk you through the checks.
Typical cost: $100–$300
Making loud noises
May need a proWorn wash pump bearings, loose spray arm, or debris in the chopper blade. Sound analysis helps us pinpoint the issue.
Typical cost: $100–$350
Why video diagnosis works for this
Dishwasher diagnostics work great on video. We can see the drain filter, check spray arm movement, inspect the door gasket, and read error codes — all by guiding you with your phone camera.
What you'll get
- Specific diagnosis of your dishwasher issue
- Parts list with part numbers and prices
- Fix-vs-replace recommendation
- Cleaning and maintenance tips
- Written report emailed after the call
What happens after your call
It's a simple fix
Clogged filters, dirty spray arms, and gasket issues are common DIY fixes. We'll send you instructions.
It needs a pro
Pump replacements and control board issues need professional tools. Your $49 goes toward in-home repair in SoCal.
It's not worth fixing
Dishwashers have a 10-year average lifespan. If yours is near the end and needs a major repair, we'll say so.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
Can you really diagnose a dishwasher remotely?+
Yes. The drain filter, spray arms, door gasket, and control panel are all accessible and visible on camera. Most dishwasher issues are diagnosable this way.
My dishwasher has an error code — can you help?+
Absolutely. We maintain error code databases for all major brands. Tell us the code and your model, and we'll explain the fix.
What about water pooling at the bottom?+
That's the most common dishwasher complaint. We'll guide you through checking the filter, drain hose, and garbage disposal connection on the call.
What if you can't diagnose it?+
Most dishwasher issues involve the drain filter, spray arms, or door seal — all visible on camera. If we can't identify your issue, you get a full refund.
Need in-home repair?
In SoCal? Your $49 video fee is credited toward an in-home repair.
Learn about in-home service