Seeing an Error Code? We'll Decode It.
Error codes are the fastest path to diagnosis. Tell us the code and your model — we'll explain what it means and what to do about it.
What could be causing it
Sensor or thermistor failure
Often a simple fixMany error codes point to a failed temperature or pressure sensor. We'll identify which one and whether it's replaceable.
Typical cost: $50–$150
Communication error
May need a proModern appliances have multiple control boards that talk to each other. Communication errors often point to a wiring issue.
Typical cost: $100–$400
Motor or pump fault
May need a proError codes for motor or pump failures indicate a specific component that needs testing or replacement.
Typical cost: $100–$350
Door or lid switch error
Often a simple fixMany codes are triggered by a safety switch that thinks the door isn't closed. Often a simple latch adjustment.
Typical cost: $0–$100
Control board failure
May need a proWhen the brain of the appliance fails, you'll see multiple or unusual error codes. We'll assess the situation.
Typical cost: $200–$500
Why video diagnosis works for this
Error codes are the single most useful piece of diagnostic information. Combined with a visual inspection and your description of the symptoms, we can usually give you a definitive diagnosis in under 10 minutes.
What you'll get
- Complete error code explanation for your model
- Diagnosis of the underlying issue
- Parts list if replacement is needed
- Repair instructions or professional referral
- Written report emailed to you
What happens after your call
It's a simple reset
Some error codes clear with a power reset. We'll try that first and make sure the underlying issue is resolved.
It's a specific part failure
We'll decode the error, confirm with visual checks, and give you the exact replacement part number.
It's a control board issue
We'll give you an honest cost estimate and help you decide if the repair is worth it.
Simple pricing
Pick your level
Both include a written report with diagnosis, parts list, and fix-vs-replace recommendation.
Diagnosis
$49
15 minutes
- Live video call with Simon's team
- Expert diagnosis of your appliance issue
- Parts list with part numbers & prices
- Fix-vs-replace recommendation
- Written report emailed to you
Best for: "Tell me what's wrong and what I need"
Guided Repair
$79
30 minutes
- Everything in Diagnosis, plus:
- Step-by-step repair walkthrough on video
- Real-time guidance as you do the repair
- Safety checks before & after
- Extended time if needed ($29/15min)
Best for: "Walk me through fixing it myself"
Can't diagnose it? You don't pay. · In SoCal? $49 credited toward in-home repair.
FAQ
Do you know error codes for my brand?+
Yes. We maintain databases for all major brands: Samsung, LG, Whirlpool, GE, Bosch, Maytag, Frigidaire, KitchenAid, and more.
Should I clear the code before the call?+
No. Leave the code displayed so we can see it on video. If it already cleared, write down the exact code to tell us.
What if the code doesn't match your database?+
Rare, but it happens with very new models. We'll use the code as a starting point and diagnose from symptoms. If we can't help, full refund.
What if you can't diagnose it?+
Error codes are the most diagnostic data point we can get — they narrow the issue to a specific system or part. Combined with visual checks, we resolve the vast majority. If not, full refund.
Need in-home repair?
In SoCal? Your $49 video fee is credited toward an in-home repair.
Learn about in-home service