About TruePro Home Services
Led by Simon (Roman) Kagan — 35+ Years in Appliances & HVAC
Led by Simon (Roman) Kagan — 35+ Years, Appliances & HVAC
TruePro is run by Simon (Roman) Kagan, a SoCal lifer with 35+ years hands-on experience repairing major home appliances and HVAC. He's been serving LA/OC/Valley neighborhoods since dial-up modems were a thing, and he still treats every service call like it's for a next-door neighbor.
Education: B.S., Engineering — MGSU (Moscow State University of Civil Engineering), 1977
Local roots: Grew up and worked across Orange County, moved to the San Fernando Valley ~10 years ago, and has covered the greater LA area for decades.
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The Team He Built
Under Simon's management, TruePro fields 10+ senior technicians across Los Angeles, Orange, and Ventura Counties. Average tenure? 15+ years each. No rookies learning on your appliance.
- Fully vetted techs with deep brand familiarity
- Real troubleshooting (not "parts darts")
- Upfront estimates and clear explanations
What We Work On (Daily)
Major Appliances
- • Refrigerators & freezers
- • Ice makers
- • Ranges, ovens & cooktops
- • Dishwashers
- • Washers & dryers
HVAC Systems
- • Central A/C units
- • Heat pumps
- • Furnaces
- • Mini-splits
- • Diagnosis, repair & maintenance
If it's in a typical SoCal home and it heats, cools, washes, dries, or keeps food cold — we've fixed it a thousand times.
How We Operate (a.k.a. Why People Rebook Us)
Experience first
Senior techs only — no rookies learning on your appliance
Transparent pricing
You approve work before we turn a screw
Straight answers
Clear fault explanation + options (repair vs. replace)
Respect for your home
Shoe covers, clean work areas, zero mess left behind
Real accountability
You'll know who's coming and when
Service Area
Same- or next-day appointments are often available depending on the neighborhood and part availability.
View All Service Areas →Simon's Philosophy
"Fix it right, explain it simply, and stand behind the work."
That's the shop rule. It's why he hires slow, trains constantly, and tracks every comeback to make sure it doesn't happen twice.
Fast Facts
Ready to book?
Call 877-378-3111 or tap Book Now to get a pro on your calendar.
We diagnose first, quote clearly, and proceed only with your go-ahead.
🟢 Call by 3:30pm for Same-Day or Priority