Led by Simon (Roman) Kagan — 35+ Years in Appliances & HVAC
TruePro is run by Simon (Roman) Kagan, a SoCal lifer with 35+ years hands-on experience repairing major home appliances and HVAC. He's been serving LA/OC/Valley neighborhoods since dial-up modems were a thing, and he still treats every service call like it's for a next-door neighbor.
Education: B.S., Engineering — MGSU (Moscow State University of Civil Engineering), 1977
Local roots: Grew up and worked across Orange County, moved to the San Fernando Valley ~10 years ago, and has covered the greater LA area for decades.
Connect on LinkedIn
Under Simon's management, TruePro fields 10+ senior technicians across Los Angeles, Orange, and Ventura Counties. Average tenure? 15+ years each. No rookies learning on your appliance.
If it's in a typical SoCal home and it heats, cools, washes, dries, or keeps food cold — we've fixed it a thousand times.
Senior techs only — no rookies learning on your appliance
You approve work before we turn a screw
Clear fault explanation + options (repair vs. replace)
Shoe covers, clean work areas, zero mess left behind
You'll know who's coming and when
Same- or next-day appointments are often available depending on the neighborhood and part availability.
View All Service Areas →"Fix it right, explain it simply, and stand behind the work."
That's the shop rule. It's why he hires slow, trains constantly, and tracks every comeback to make sure it doesn't happen twice.
Call 877-378-3111 or tap Book Now to get a pro on your calendar.
We diagnose first, quote clearly, and proceed only with your go-ahead.
🟢 Call by 3:30pm for Same-Day or Priority